afc444 Privacy Policy

1. Who We Are

1.1 afc444 is an online cricket betting and live casino platform serving players in Bangladesh. For the purposes of this Privacy Policy, afc444 is the data controller responsible for the personal information collected through the platform.

1.2 If you have any questions about this policy or about how your data is handled, please contact our support team at [email protected]. We aim to respond to all data-related queries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

2. Information We Collect

2.1 afc444 collects personal information in the following categories when you register, use, or contact us through the platform:

2.2 afc444 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is inadvertently submitted, it will be deleted promptly upon identification.

2.3 You are not required to provide all requested information, but failure to supply mandatory fields (marked during registration or verification) may limit your ability to use certain features of the platform, including deposits, withdrawals, and bonus claims.

3. How We Use Your Information

3.1 afc444 uses the personal information collected for the following purposes:

• Account management: Creating and maintaining your player account, authenticating your identity at login, and administering your account settings and preferences.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; settling bets and casino game results; awarding bonuses and promotional rewards.
• Identity verification (KYC): Confirming your identity and age (21+) in accordance with our obligations to prevent underage gambling and financial crime.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate accounts, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where required.
• Customer support: Responding to your queries, complaints, and formal dispute submissions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve the overall experience.
• Legal compliance: Meeting our obligations under applicable laws, regulations, and the requirements of any competent authority that lawfully requests information.
• Communications: Sending you account-related notifications (password changes, deposit confirmations, withdrawal updates) and, where you have opted in, promotional messages about relevant offers.

3.2 afc444 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a legitimate legal basis for doing so.

4. Legal Basis for Processing

4.1 afc444 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to enter into and perform our contract with you (the Terms & Conditions), including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations and age verification requirements.
• Legitimate interests: Processing is in the legitimate interests of afc444 (for example, fraud prevention, platform security, and improving our services), provided those interests are not overridden by your rights and interests.
• Consent: Where required by law, we will seek your explicit consent before processing data for a specific purpose, such as sending promotional marketing communications. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Information

5.1 afc444 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: Details necessary to process your deposit or withdrawal are shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank) solely for the purpose of completing the transaction.
• Identity verification providers: Where third-party KYC or fraud-prevention services are used, relevant identity documents and data points may be shared with those providers under strict data processing agreements.
• Game providers: Your account reference and session token are shared with game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) to load and operate the games you choose to play. These providers do not receive your full personal profile.
• Legal and regulatory authorities: afc444 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required or compelled to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the afc444 business, player data may be transferred as part of that transaction. Affected players will be notified in advance wherever possible.

5.2 All third parties with whom afc444 shares personal data are required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards.

6. Cookies and Tracking Technologies

6.1 afc444 uses cookies and similar technologies to provide a functional, secure, and optimised platform experience. Cookies are small text files stored on your device when you visit the platform.

6.2 The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. Essential cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data on how players navigate and use the platform. This information helps afc444 identify areas for improvement. No personally identifiable information is transmitted via analytics cookies.
• Preference cookies: Used to remember your language and display settings across sessions, reducing the need to re-enter preferences on each visit.

6.3 afc444 does not deploy advertising, retargeting, or cross-site tracking cookies. You may manage or delete cookies through your browser settings at any time, although disabling essential cookies may affect your ability to log in or use certain platform features.

7. Data Retention

7.1 afc444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

7.2 Account data and transaction records are retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements. Identity verification documents are retained for the same minimum period.

7.3 Support communications are retained for two years from the date of the last interaction. Analytics data is retained in aggregated, anonymised form and is not subject to the same retention limits as personally identifiable information.

7.4 Where personal data is no longer required and no legal obligation mandates its retention, afc444 will securely delete or irreversibly anonymise that data.

8. Data Security

8.1 afc444 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the platform.
• Encryption of sensitive data fields (including payment details and identity document copies) at rest.
• Strict role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Automatic session timeouts and two-factor authentication options to protect player accounts.

8.2 While afc444 takes every reasonable precaution to safeguard your data, no method of internet transmission or electronic storage is 100% secure. Players are advised to use strong, unique passwords and to never share their login credentials with any third party.

8.3 In the event of a data breach that poses a risk to players' rights and interests, afc444 will notify affected players promptly and take immediate remedial action.

9. Your Rights

9.1 You have the following rights in relation to the personal data afc444 holds about you:

• Right of access: You may request a copy of the personal data afc444 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that afc444 restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to object: You may object to the processing of your personal data where afc444 relies on legitimate interests as the legal basis, unless afc444 can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9.2 To exercise any of the rights listed above, please contact afc444 at [email protected] with the subject line "Data Rights Request". afc444 will acknowledge your request within 5 business days and respond in full within 30 calendar days. Where a request is complex or there are multiple requests, this period may be extended by up to a further 30 days, of which you will be informed.

9.3 afc444 reserves the right to verify your identity before acting on a data rights request to ensure that personal data is not disclosed to an unauthorised party.

10. Marketing Communications

10.1 afc444 may send you promotional messages about bonuses, new games, cricket betting markets, and other platform features where you have opted in to receive such communications during registration or through your account settings.

10.2 You may opt out of marketing communications at any time by updating your notification preferences within your account settings or by contacting the support team at [email protected]. Opting out of marketing communications will not affect the receipt of essential account notifications such as deposit confirmations and withdrawal updates.

10.3 afc444 does not share your contact details with third parties for the purpose of their own marketing activities.

11. Children and Minors

11.1 The afc444 platform is strictly intended for individuals aged 21 years and above. afc444 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed.

11.2 If you believe that a minor has registered on afc444, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

12. Changes to This Privacy Policy

12.1 afc444 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will provide notice via an on-site announcement or by notification to your registered contact details.

12.2 The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically. Your continued use of the platform after any update constitutes acceptance of the revised policy.

13. Contact Us

13.1 For any privacy-related questions, data rights requests, or concerns about how afc444 handles your personal information, please contact our support team:

• Email: [email protected]
• Response time: Within 72 hours during BST (UTC+6) business hours for general queries; within 5 business days for formal data rights requests.

13.2 For further information on your rights and data protection, you may also refer to our Responsible Gaming page and our full Terms & Conditions.